Dick Smith Recalls Fire Prone DVD Players

Written by Tony Ibrahim     18/12/2012 | 01:20 | Category: PORTABLE DEVICE ISSUES

Dick Smith has recalled four self-branded portable DVD players following concerns they "may overheat and pose a fire risk."

Dick Smith Recalls Fire Prone DVD Players

The product recall follows an incident in August when a Dick Smith portable DVD player exploded in the lap of 3 year old Ava Lyons, leaving her with severe burns on her face and fingers.

Like the portable DVD player used by Ava, the fire risk stems from the "internal lithium-ion rechargeable battery."

The recalled products (featured) were sold between November of 2009 to July of 2012 in Australian and New Zealand Dick Smith stores.


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Dick Smith is urging anyone who owns one of the above portable DVD players to stop using them immediately and return them at any Dick Smith store for a full refund.

If further information is required, in Australia customers are invited to call: Dick Smith Customer Service number: 1300 366 644 (select option 2; 8am - 7pm AEST Monday to Friday, 10am - 2pm AEST Saturday and Sunday) OR 1300 660 054 (9am - 5.30pm AEST Monday to Friday). In New Zealand, customers are invited to call: Dick Smith Customer Service number: 0800 373 347 (select option 1 8:30am - 7pm Monday to Friday, 12pm - 4pm Saturday and Sunday NZT).