Fisher & Paykel 'Regret' Warranty Rip Off

Written by Oonagh Reidy     14/11/2013 | 09:15 | Category: KITCHEN

Appliance giant confirms it received notice of the consumer watchdogs legal proceedings against the company.

Fisher & Paykel 'Regret' Warranty Rip Off

Fisher & Paykel landed in hot water this week, after the Australian Competition and Consumer Commission (ACCC) filed Federal Court proceedings against the company, for allegedly misleading consumers about their (statutory) warranty rights.

The watchdog alleges Fisher & Paykel sent "misleading" letters to consumers who purchased an appliance, inviting them to purchase an extended warranty. The letters are believed to have indicated consumers would not be protected against repair costs after the warranty expiry, unless an extended warranty was purchased. 

Fisher & Paykel, owned by appliance giant Haier, says it is reviewing the legal notice served by ACCC, but insists they fully cooperated with the watchdog during the investigation, and immediately ceased offering the extended warranties in December 2012, when the ACCC first raised concerns.  

"Fisher & Paykel takes such matters seriously and we regret any inconvenience this may have caused our customers," the company said in a statement.

The company says it has written to affected customers on two occasions over the past six months to offer refunds. 

Affected Fisher & Paykel customers can still receive a refund by calling 1300 994 016 Monday to Friday during business hours, 8:30am - 5:30pm (AEST)

Breaking News

  • Can High-Res Audio Reboot Sony Walkman Sales?

    Can High-Res Audio Reboot Sony Walkman Sales?
    It's 2014 and Sony has bought the Walkman back this time as a 24Bit High Res Audio Player but the big question is this the "killer" portable play for High Res Audio going forward.

  • Netflix Run The Ruler Over Quickflix

    Netflix Run The Ruler Over Quickflix
    Quickflix the Australian content Company that has never made a profit and reported a $4.2m loss on revenues of $8.6m for the six months to December 31 has been targeted by giant US media Company Netflix who is set to launch in Australia in 2015.