The first mistake I made was nominating to do a self install of a cable modem, while the modem was easy to install my problems started when I loaded the software and tried to get connected.
After five attempts and five failures I finally gave up and went to the manual to find a support number, there was none. However they did recommend that one goes to the BigPond web site to get help.
Obviously the dummies in BigPond who wrote this manual were working on the basis that one actually had an Internet connection up and running.
So finally after finding a BipPond support number in an old print version of the white pages and after waiting 15 minutes I finally got through to a technician who after another 10 minutes of having me fiddle around with cables and the switching on and off of the modem declared that there was a problem with the cable installation to the property and that I had to be put through to another department who would organise a technician to come out.
This is despite the fact that the cable install was brand new and that two Foxtel services were running perfectly well on the cable network.
Easy, I thought, a simply tech booking. How wrong I was.
